As PR practitioners, we like to think of ourselves as highly evolved, open-minded people who always listen to our audiences and respond to their feedback to make sure that they’re kept happy. In other words, we think we practice what Grunig calls two-way symmetrical public relations. But in truth, there are still many current examples that prove that the public information model – the one that just tries to push information to the media, not responding to any kind of feedback from the public- is still used on a regular basis.
All you have to do in order to appreciate this is pick up a copy of Hello! Magazine and read up on what’s happening with our European royals, in particular with the Spanish monarchy. In case you haven’t been keeping up with some of their latest news, let me bring you up to speed on how they’re doing. Continue reading